Privacy Policy

Grand Mondial › Privacy Policy

This Privacy Policy describes how Grand Mondial Casino (“the Casino,” “we,” “us,” or “our”) collects, uses, stores, and protects your personal information when you access or use our website and services. This policy applies to all users residing in New Zealand and is designed to ensure compliance with applicable data protection and privacy laws. By accessing or using our website, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy.

1. Information We Collect

We collect and process various types of personal information to provide and improve our services. The types of information we collect include:

Identity Data: such as your full name, date of birth, and identification documents.
Contact Data: including your residential address, email address, and telephone number.
Account Data: such as username, password, account preferences, and transaction history.
Payment Data: including payment card details, bank account numbers, and payment transaction records.
Usage Data: information about how you use our website and services, including IP address, browser type, device identifiers, and activity logs.
Marketing and Communication Data: preferences regarding receiving marketing communications from us.

We collect information directly from you when you register an account, make transactions, communicate with our customer support, or participate in promotions. We may also collect information automatically through cookies and similar technologies for website analytics and security purposes.

2. Use of Personal Information

Your personal information is processed for the following purposes:

To establish, administer, and manage your account and verify your identity.
To process transactions, payments, and withdrawals in accordance with legal and regulatory obligations.
To ensure compliance with anti-money laundering (AML) and responsible gaming requirements.
To provide customer support and respond to your inquiries.
To monitor, detect, and prevent fraud, security incidents, and other unauthorized activities.
To improve our website, services, and user experience.
To send you service-related notifications, including changes to our terms, conditions, and policies.
To provide marketing communications, promotions, and offers where you have provided your consent or where permitted by law.

All processing of personal data is conducted in accordance with applicable privacy laws, including the New Zealand Privacy Act 2020 and related regulations.

3. Disclosure of Personal Information

We may disclose your personal information to the following parties, strictly for the purposes described in this policy and as permitted by law:

Affiliated companies and service providers who support our operations, including payment processors, identity verification services, and IT support providers.
Regulatory authorities, law enforcement agencies, and other governmental bodies when required to comply with legal obligations or to protect our rights and interests.
Third parties involved in business transfers, mergers, or acquisitions, provided that such parties are bound by obligations of confidentiality and data protection.

We do not sell or rent your personal information to any third parties for their independent marketing purposes.

4. International Data Transfers

Your personal information may be transferred to and processed in countries outside of New Zealand. Where such transfers occur, we ensure that appropriate safeguards are in place to protect your data, such as contractual clauses approved by data protection authorities or equivalent mechanisms under applicable law.

5. Data Security

We implement technical and organizational measures to protect your personal information against unauthorized or unlawful processing, accidental loss, destruction, or damage. These measures include encryption, access controls, secure data storage, and regular security assessments. While we strive to protect your data, no system can guarantee absolute security; you are responsible for maintaining the confidentiality of your login credentials and for notifying us immediately of any suspected unauthorized activity.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, and regulatory requirements. This retention period may extend beyond the closure of your account to comply with statutory obligations, resolve disputes, or enforce our agreements. Once your information is no longer required, it will be securely deleted or anonymized.

7. Your Rights

As a resident of New Zealand, you have certain rights regarding your personal information under the Privacy Act 2020. These rights include:

The right to access personal information we hold about you.
The right to request correction of inaccurate or incomplete information.
The right to withdraw your consent to processing, where consent is the legal basis for processing.
The right to object to certain types of processing or to request restrictions on processing.
The right to request deletion of your personal information, subject to legal and regulatory retention requirements.

To exercise your rights, please contact our Data Protection Officer at the contact details provided below. We will respond to your requests in accordance with applicable legal requirements.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to collect information about your use of our website, enhance your experience, and provide personalized content. You may manage your cookie preferences through your browser settings. For more information on our use of cookies, please refer to our Cookie Policy.

9. Changes to this Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with the updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your personal information.

10. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data processing practices, please contact our Data Protection Officer at [email protected]. You may also contact the Office of the Privacy Commissioner of New Zealand if you are not satisfied with our response.

This Privacy Policy is effective as of 1 January 2024.